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Conflict Resolution for Today’s Dental Hygienists
October 19, 2019 @ 8:30 am - 12:30 pm
This course has been designed just for you to assist you in managing conflict resolution effectively and provide strategies to enhance conflict resolution that may occur in the workplace with dentists, co-workers and clients.
Come aboard and learn with Evie!
What is your conflict resolution style- take the questionnaire and learn with Evie !
Upon successful completion of this course – you will be able to:
1. recognize conflict styles, triggers, patterns and styles in the workplace
2. understand how different people handle conflict and the role of anger
3. understand what escalates and reduces conflict situations
4. practice active listening
5. maintain a professional demeanor during conflict situations
6. be an effective conflict resolver and work with various teams
7. Understand how conflict impacts on health and well being of the individual.
8. Understand the highlights of the CDHA Healthy and Respectful Workplace Survey
Bio – Evie Jesin
Evie Jesin has been a professor at George Brown College for over forty-four years, and has taught denturists, dental hygienists dental assisting and dental technology students. She was also the program director for thirteen years for the dental hygiene program at APLUS Institute. She is a founding member of the International Denturist Education Centre of George Brown College and has lectured across Canada, United States and England. She is a speaker for national conventions in Canada and the United States. Her company DH Solutions Inc. provides all members of the dental team with evidence based research and continuing education activities. She received an honorary denturist award from the Clinical Dental Technicians Association in the United Kingdom. For many years she has taken a leadership role in the College of Dental Hygienists of Ontario and has served as President for three terms. She is a current member of Council representing District #4 – the Greater Toronto area. She is the recipient of many awards for her dedication and leadership within the profession. She has worked in general and periodontal practices for many years. Her lectures are enjoyable and most informative for practising members of the dental team.
In her spare time, she loves travelling with her husband Jerry and relaxing at her cottage in Huntsville with her nine grandchildren. It is our pleasure to welcome Evie to provide this lecture for us. Thank you.
Dental Assistants and Dentists of Members special rate $50.00
NOTE THIS IS A NEW VENUE...ORANGE ART GALLERY
xxxx PLEASE SUBMIT FOOD RESTRICTIONS to email@example.com AS THERE WILL BE A NUTRITIONAL BREAK AT 10:30
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